23.03.10 - “European Truck Customer 2010” survey now underway

Brussels / Munich / Zurich, 23 March 2010 – How satisfied are fleet operators, haulage companies and drivers with their vehicles and the services that go with them? What purchasing criteria do they apply in selecting vehicles, trailers and services? Which offers would they like to see in the future from the OEMs? These and other questions on buying behaviour and customer satisfaction will be answered by the “European Truck Customer 2010” survey. The study aims at determining the view of European commercial vehicle customers and to discuss the results constructively and critically with the various providers.

The survey is being conducted online in 16 European countries and can be accessed now at www.truckcustomer.de or www.truckcustomer.com. All participants will receive a brief result summary this summer. Respondents will also have the possibility to take part in a raffle with many attractive prices.

The survey is being conducted by Oliver Wyman in cooperation with Europe Net and Pleon C-Matrix. Europe Net, the pan-European network, offers assistance and mobility solutions for OEMs and service providers in 39 European countries. The shareholders are ADAC (70%), ÖAMTC (20%) and ACI Global (10%). Also active throughout Europe, the Oliver Wyman management consulting firm has many years of experience in the commercial vehicles sector. In 2006 it began the “Truck Customer” survey in Germany to systematically ascertain the needs of commercial vehicle customers. In the meantime, the study, which is conducted every two years, has become a respected industry standard. The “European Truck Customer 2010” survey is breaking new ground in taking a pan-European perspective. The other partner in the survey is communications consultancy Pleon C-Matrix, part of Europe's largest PR network, KetchumPleon.

The initial results of the survey will be presented on 22 June 2010 at the “Truck Customer Needs 2010 – a Challenge for the OEM and Service Providers” industry event staged by Europe Net. For more information visit www.europenet24.com. The final results will be unveiled at the 63rd IAA Commercial Vehicles in Hanover.

About Europe Net
Europe Net is a European service organisation that with 13 service partners in 39 countries in Europe currently offers individual mobility packages and breakdown services for the commercial vehicle sector. The Brussels-based company pursues the goal of ensuring the highest standards with regards to service quality, availability and service depth in cooperation with national service partners throughout Europe.

About Oliver Wyman
With more than 2,900 professionals in over 40 cities around the globe, Oliver Wyman is an international management consulting firm that combines deep industry knowledge with specialized expertise in strategy, operations, risk management, organizational transformation, and leadership development. The firm helps clients optimize their businesses, improve their operations and risk profile and their IT, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is part of Marsh & McLennan Companies [NYSE: MMC]. For more information, visit www.oliverwyman.com.

Oliver Wyman is one of the leading strategy consulting firms in the German-speaking world as well, with above-average growth rates. At Oliver Wyman offices in Munich, Frankfurt, Duesseldorf, Hamburg, Berlin, and Zurich, 600 employees work for leading companies from the following industries: automotive, retail, manufacturing, financial services, aerospace, mechanical and plant engineering, media, telecommunications, and transport. They are supported by a worldwide network of experts, allowing us to put together the best possible team for every assignment.

About Pleon C-Matrix
Pleon C-Matrix is a leading Swiss communications agency. Twenty employees based in Zurich and Lausanne service large national and international companies, as well as SMEs, in the health, IT, telecommunications, commercial vehicles, financial and insurance industries.

Pleon C-Matrix has expertise in media relations, crisis and change communication, internal communication, corporate communication and campaigning, marketing and sales, and healthcare communication. As a full-service provider the agency offers professional solutions for corporate publishing and has a unique approach to measuring and controlling communication processes (RaCE©). For more information, visit www.pleon.ch.

Pleon C-Matrix is represented in Switzerland with Ketchum Pleon, one of the world's leading communication consulting firms.